Our Services

Your Insurance Broker Services: Comprehensive Insurance Solutions for All Your Needs

At Your Insurance Broker, we pride ourselves on offering a wide range of insurance services tailored to meet the unique needs of our clients. From new businesses to established enterprises, our team of experts is here to guide you through every step of the insurance process. Let’s delve deeper into the services we offer:

 New Business Insurance Solutions

Starting a new business comes with its own set of challenges. Our New Business Insurance services are designed to provide comprehensive coverage for startups and new enterprises. We offer:

  • Personal Needs Assessment: Understanding your business to determine the right insurance.
  • Customized Insurance Packages: Tailoring insurance solutions to fit your specific needs.
  • Market Analysis: Ensuring you get the best value for your investment.
  • Clear Recommendations: Making insurance simple and understandable.
  • Efficient Paperwork Process: Minimizing administrative tasks for you.
  • Insurance Manual Creation: Organizing all your insurance details for easy access.

 Ongoing Client Service

Our commitment to our clients doesn’t end once a policy is in place. We offer:

  • Dedicated Service Team: A team that understands your business and service expectations.
  • Continuous Learning: Regular training sessions to provide up-to-date insurance advice.
  • Prompt Claims Service: Efficient claims management for quick settlements.
  • Annual Renewal Reviews: Ensuring your insurance remains relevant and comprehensive.

  Risk Management

Risk management is crucial for any business. Our dedicated Loss Control Surveyor offers:

  • Detailed Risk Analysis: Identifying potential risks and offering improvement recommendations.
  • Ongoing Risk Management: Regular reviews to ensure continuous protection.

 Claims Management

When you suffer a loss it can be a very stressful event. As a Your Insurance Broker client we will ensure this stress is minimised for you. Managing claims is the most imporant thing we do as an insurance broker. We are here to ensure this process is managed efficiently and fairly and that your claim is settled as quickly as possible.

General Claims Procedure

Your Account Executive and support team are here to assist you when you have a claim. You can assist in the claims process, by following the steps below:

  1. Report the incident to Your Insurance Broker as soon as possible by telephone, fax or email. Outside normal business hours report serious claims, to your Account Executive on their mobile number.
  2. Take steps immediately to prevent further loss or damage, regardless of whether the claim is reported or not. This might include:
    • minor temporary repairs
    • locating replacement critical machinery
    • securing the premises or vehicle to prevent further loss
    • ensuring safety of staff and neighbours if required
    • have your vehicle towed to a secure location, if seriously damaged
    • arrange for the vehicle to be covered, if necessary to prevent water damage
  3. Complete all required claims documentation as soon as requested by the assessor or your Your Insurance Broker Account Executive.
  4. Never admit liability, even if you think you are at fault. To do so could result in your Insurer denying or reducing your claim.

Tel Caloundra: 1300 139 931

Fax Caloundra: (07) 5499 6622

Email Caloundra: manager@yib.com.au

 Specialized Insurance Services

Apart from the above, we also offer specialized insurance services like:

  • Trade Credit Insurance: Protecting against losses due to debtor defaults.
  • Office Packages: Comprehensive insurance solutions for office-based businesses.
  • Industrial Special Risks Insurance: Tailored insurance for businesses with large asset values.
  • Kidnap & Ransom Insurance: Specialized insurance for high-risk individuals or businesses.
  • Equipment Breakdown Insurance: Covering damages due to mechanical or electrical breakdowns.

For a more detailed understanding of each service and how it can benefit your business, we recommend reaching out to our team of experienced professionals at Your Insurance Broker.