Our Services
At YIB, our role is simple: we help you understand your risk, specific to your business and what you do. We use the deeper understanding of your operations and exposures to source, negotiate and secure the right cover, and we are there to support you, should you ever suffer a loss.
Our services are designed to support you at an business operational level, not just at renewal or claim time. You will have direct access to your Account Executive throughout the full insurance lifecycle from getting started, to managing ongoing needs, adapting covers and advice to suit your evolving needs and advocating for you at claim time.
New Business & Startup Support
Starting or growing a business can feel overwhelming – and insurance is often a big part of that pressure. The reality is that insurance is complex. It’s a contract between you, your business and an insurer, and it needs to be set up properly to protect you when it matters most.
That’s a heavy burden to carry when you’re building something new.
We work closely with new businesses to make the process clear, simple and genuinely supportive. Our goal is to help you understand your risks, feel confident in your decisions, and know you have someone in your corner from day one.
How we help
- Understanding your business – we take time to learn how you operate, your goals and what matters to you.
- Practical advice – we explain your risks in plain language.
- Tailored solutions – we match your needs with the right insurers.
- Market comparison – we source competitive and suitable options.
- Clear recommendations – no jargon, just support and straightforward guidance.
- Efficient setup – wherever possible we visit you in person to work through the information needed in real time. This helps minimise the forms and back and forth correspondence and provides maximum clarity.
- Insurance manual creation – your full insurance program summarised, easy to locate documentation and contact information
Ongoing Client Service
Our relationship doesn’t end once your policy is issued – in fact, that’s where it begins. We want you to consider us to be your filter between your business and the insurance world – reach out to ask questions as much as you like, run new ideas or concepts by us, have a scenario or risk concern that popped up – we are ready to listen, advise and support you.
Our service commitment includes:
- Dedicated Executive and service team who know your business.
- Proactive support throughout the policy period, accessible as much or as little as you need throughout the year, and easy to communicate with.
- Mid-term adjustments and advice as your needs evolve.
- Annual renewal review ensuring your cover remains appropriate and competitive.
- Extensive and outcome focused review of covers, remarketing and negotiation tailored to suit your specific business needs, going well beyond the industry standard when seeking outcomes.
Importantly, having a direct relationship with your Account Executive, you will always know who to call, who you are speaking to and what to expect.
Risk Management
Every business has risk – but not every business has the right risk insight or protections in place.
Our dedicated risk support helps you better understand exposures before they become problems.
This includes:
- On-site or remote risk assessments
- Identification of vulnerabilities
- Practical recommendations to reduce exposure
- Ongoing reviews to ensure improvements are maintained
Good risk management helps reduce claims, avoid disruptions, and often improve insurance terms.
Claims Support & Advocacy
When you need to make a claim, you need someone on your side.
At YIB, claims support is one of the most important things we do – and a major reason clients stay with us.
Our claims service includes:
- Immediate assistance when an incident occurs
- Guidance on what to do next
- Managing insurer communication on your behalf
- Progress updates so you always know where things stand
- Advocacy to ensure your claim is handled fairly
- Follow-through to final settlement
We remove stress, reduce complexity, and handle the process for you.
