About Your Insurance Broker Pty Ltd

Your Insurance Broker Pty Ltd was founded by Winston Johnston in 1992. From its humble beginnings in a small Maleny office, the company transitioned to a purpose-built facility in Caloundra, Sunshine Coast, Queensland in 2001. As a reputable general insurance broker since 1992, we obtained our Financial Services Licence in 2004. Our team, boasting over 120 years of combined industry experience, is dedicated to offering expert insurance advice to businesses and property owners across Queensland.

Leading Queensland Business Insurance Broker

Your Insurance Broker Pty Ltd (YIB) stands as one of Queensland’s premier privately-owned General Insurance Brokerages. Our core values revolve around building and nurturing relationships with clients, suppliers, and our team. Our commitment to exceptional service and a comprehensive approach to our clients’ insurance needs has earned us numerous accolades and a stellar reputation in the industry.

We cater to a diverse range of industry segments, including:

  • Retail
  • Manufacturing
  • Professional Services
  • Cyber Risk
  • Property
  • Finance
  • Rural
  • IT Services
  • Medical Professions
  • Wholesale & Distribution
  • Various Liability Forms

Our Purpose, Mission, and Values

Purpose:

We exist to provide security, allowing you to focus on your business.

Mission:

Our goal is to offer a top-tier Insurance Broking Service, delivering quality advice and cost-effective solutions tailored to our clients’ unique insurance needs. We continuously strive to enhance our services, invest in the growth of our team, and foster strong partnerships with our clients and suppliers.

Values:

Our team is our strength. Our values, crafted by our employees, guide our business operations and interpersonal interactions. They include Professionalism, Relationships, Excellence, Dream, Integrity, Communication, and Teamwork.

Affiliations

We are proud members of several industry associations, adhering to their rules, ethics, and guidelines:

  • Steadfast: Australia’s largest independent insurance broker group, granting us access to a plethora of enhanced products.
  • CQIB: Comprising insurance professionals licensed under Corporations Law after rigorous accreditation processes.
  • NIBA: Represents over 500 member firms, including over 2000 qualified Practicing Insurance Brokers adhering to enforceable codes of conduct and practice.
  • ANZIIF: A leading provider of insurance and financial planning education in the Asia Pacific region.

For any concerns or feedback, please refer to our Complaints/Disputes Handling process.

Meet the YIB Team

Our team consists of experienced professionals dedicated to providing personalized service:

Steve-Hind

Steve Hind

Director, Senior Account Executive & Responsible Manager

Steve has close to 40 years’ experience in the Insurance Industry, with over 25 of those as a team member, and is one of the partners at YIB.

Prior to YIB, Steve worked for SGIO/Suncorp gaining valuable experience with Insurance Underwriting and Claims. Using his wealth of knowledge, Steve has built longstanding relationships with YIB Team Members, Clients and Industry Peers.

Steve has a passion for getting claims paid and keeping everyone he deals with happy and satisfied with each and every interaction. Over time this has built solid foundations for trust and integrity, 2 critical factors for success as an enduring Professional in the Financial Services Industry.

Ian Ferris

Director, Senior Account Manager

I have been part of the YIB Team now for more than 25 years following on from my experience as an Insurance Underwriter.

I thrive on building client relationships and developing a level of trust that simply makes insurance easy for our clients, whilst maintaining highly respectful relationships with insurer partners.

Having an Insurance structure set correctly from the first opportunity is how we get insurance to work for you when you need it most, claims are the delivery of the promise, and we pride ourselves in managing these claims for our clients to ensure the best possible outcome.

Delivering insurance service that is second to none and seeing the claims through to fruition is why we have clients that have been with us still, for more than 30 years.

Developing an incredibly successful and positive culture within our team with my business partners is hugely rewarding and something we are enormously proud of. We simply invite you to experience the new standard in Insurance Broking.

Emily Radmall

Account Executive

Emily joined the YIB team in 2011 after completing a degree in Property Economics and Development.

Emily manages a large portfolio consisting of a broad range of occupations, focusing on the Construction & Mining industries, Complex Retail Risks, Hard-to-place risks, Commercial Property Owners and both Residential & Commercial Strata.

Emily prioritises building relationships with her clients and finds this a highlight of her role as an Account Executive. Emily enjoys a challenge in the workplace and carries this into her personal life by participating in competitive sports.

Katelind Perks

Account Executive

Katelind joined the team at Your Insurance Broker in 2013. With a background in accounting and a degree in the field.

Katelind brings a deep understanding of companies’ financial intricacies to her role.

Prior to venturing into insurance, she honed her skills as an accountant, recognising the pivotal role of tailored insurance in safeguarding businesses against potential claims.

Katelind is not just an expert in financial protection but is also experienced in operating a Business in a management role, and all the skills she has at her disposal contribute to providing personalised high-level service, developing trust and engaging in long-term professional relationships with her clients.

Abbey Elgar

Account Executive

Abbey is an experienced Account Executive and can assist with all aspects of commercial insurance, specialising in Mid-Market risks, SME including Motor Trades, Construction, Industrial operations including Mining, Manufacturers, Wholesalers and Complex Liability risks.

Abbey has been with YIB since February of 2014, having started her Insurance Broking career in 2007 working in the Northern Territory. It was in that role that Abbey developed a knack for all things challenging and unique which still drives her passion for insurance today. 

Abbey invests herself heavily into understanding the in’s and out’s of her clients businesses and striving for the best possible results.  

Katrina Halliday

Account Executive

Katrina is a highly motivated and results-driven Account Executive with a solid background in the insurance broking industry.

Since 2003, she has consistently provided tailored advice to clients, leveraging her deep understanding of various businesses, occupations, and industries.

Building long-term relationships with her clients is Katrina’s passion, and she thrives on the challenge of addressing their unique needs.
Joining YIB in 2021, Katrina has quickly established herself as a trusted advocate for her clients.

With a laser focus on their best interests, she ensures that every recommendation she makes aligns with their specific goals and objectives. Katrina’s dedication to delivering exceptional service has earned her a reputation for going above and beyond for her clients.


Katrina holds her Diploma in Insurance Broking and actively pursues ongoing professional & personal development opportunities to stay at the forefront of industry trends. Her commitment to continual growth not only benefits her clients but also endears herself as a valuable asset to the YIB team.

Zoey Parfrement

Account Executive Assistant

Since joining YIB in December 2021, Zoe has been working as an Account Executive Assistant for two of our Senior Account Managers, with an incredible passion for getting things done correctly whilst also being highly efficient within our team and for our clients.

Zoey’s previous experience was in a Builders office that specialised in Insurance claims which allowed her to gain a wealth of knowledge from a claim perspective. Understanding how claims work first, provides an enormous advantage to Brokers when structuring cover appropriately with quality products and managing the subsequent claims for our clients.

Successfully managing claims for our clients is something Zoey finds enormously rewarding. Zoey completed her Tier 1 qualifications in Insurance Broking in her first years with YIB, in addition to having previously completed a Bachelor of Commerce (Majoring in Financial Planning and Accounting).

Zoey has found a strong passion for the Insurance Broking Industry (again as for most of us, after falling into the industry) and is committed to providing our clients with the highest level of customer service whilst building and maintaining long term relationships with our clients.

Zoey relishes the opportunity to consume additional knowledge from our team and seeks every opportunity to develop her personal and professional skill set.

Brooke Battiston

Account Executive Assistant

Whilst Brooke has only been part of the insurance industry and YIB Team since 2022, she has absolutely been the proverbial ‘duck to water’ example of finding somewhere she belongs.

Brooke has consistently demonstrated and applied her very high level of intelligence in what she has learned in a very short time and delivers a very genuine desire to achieve all she can for the YIB Team as a whole and our clients.

A lot of people literally ‘fall’ into the Insurance Industry and YIB are very lucky to have been the ones to ‘catch’ Brooke and provide her a path on which she excels. She has grown very rapidly into now supporting our high-volume Account Managers with exceptional efficiency and vigour in all she applies herself to.

Kimberley Cooper

Account Executive Assistant

Kimberley has been part of the YIB family since September 2022 after a number of years’ studying Law. She has been working alongside one of our Senior Assistants who is transitioning to retirement and has subsequently moved on to supporting one of our Senior Account Managers.

Moving from studying Law to working in a busy Insurance Broking office has certainly been a substantial change of direction, pace and outlook which Kimberley has enjoyed immensely as the knowledge and skills build in what is a very diverse industry and where no two clients are the same.

Whilst there is much to learn in a short time, Kimberley is relishing the challenge of building a career in insurance within our team that looks after many businesses on the Sunshine Coast and well beyond.

Outside of work, Kimberley enjoys reading, gym, hiking and spending time with family and friends.

Laura Carr

Account Executive

Laura has been part of the YIB team since 2018 and is an experienced Account Executive with Diplomas in General Insurance and Broking as well as a Graduate Diploma in Insurance. 

Having started her insurance career in 2001, Laura brings with her international experience from her time working abroad in London, Canada and New Zealand as well local experience in the Australian industry with broking, underwriting and claims. 

During her time working for insurance companies in underwriting and claims Laura developed her skills in analysing policy coverage and claims management and now uses that to our client’s benefit especially at claims time. 

Laura is passionate about providing high level personalised service and building long term relationships with her clients.

Amelia Pedrolini

Experienced Broker

Amelia is an experienced insurance broker with 12+ years in the industry. After starting in banking and finance, she discovered her passion for assisting clients with insurance needs and completed a Diploma in Insurance Broking.

Amelia has lived across Queensland, providing her with a great understanding of the needs of YIB’s regional clients. She enjoys the outdoors, travelling, visiting art galleries to nurture her creative side, and walking Missy, her friend’s dog.

As a broker, Amelia takes time to understand each client’s needs to recommend tailored insurance solutions, whether that be for commercial, liability, vehicles or equipment policies Amelia’s success comes from building lasting relationships with clients based on trust and exceptional service.

She simplifies the complex insurance process with a personable approach, wide experience, and dedication to finding the right product. She aims to make insurance easy, providing peace of mind and protection.

Shariah Steele

Account Executive Assistant

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Our Mission

Our mission is to ensure our clients have peace of mind, knowing their insurance needs are in the hands of professionals. We specialize in offering a comprehensive general insurance service and provide expert risk management advice.